Payments

If you have applied for government student loans and grants, MacEwan will confirm your enrolment with the loan provider. At that time, the university requests a payment directly from your funding to cover tuition and fees.

Use myStudentSystem to see how much money MacEwan University has requested to cover tuition and fees.

1. Log in to myPortal.MacEwan.ca.
2. Launch myStudentSystem from the Quick Links menu.
3. From your student homepage, select either Financial Aid or Fees (you will find the same information in both places).
4. Click on the Pending Financial Aid menu item.

We recommend that students use online and telephone banking to make payments. All major banks and credit unions offer Internet and telephone banking. To pay your tuition and related fees using these services, note the following:

1. Register with your bank to make online bill payments.
2. Select either MacEwan University or MacEwan University–Tuition as the payee. If MacEwan University is not listed as a payee, try searching for Grant MacEwan University or Grant MacEwan College. If that is not successful, contact your bank.
3. The account number will be your seven-digit student ID number.

For online or telephone banking, the payment is considered received as of the transaction date. It can take 3 to 5 business days for a payment to appear in myStudentSystem.

Payments by cheque, certified cheque, money order or bank draft should be in Canadian funds and payable to MacEwan University. Be sure to include your student ID number and name on the front of the cheque in the memo line.

All cheques, money orders and drafts MUST have all of the following imprinted by the bank:

• Bank transit/swift number
• Bank account number
• Branch number
• Cheque, money order or draft number

The university does not accept post-dated cheques.

Pay in person at the Office of the University Registrar at City Centre Campus or by mail. Please ensure you allow enough time for your payment to reach the university through the mail by the appropriate deadline.

You can make your payments online by using Visa Debit and Debit Mastercard via myStudentSystem. Paying online is a quick, easy and convenient way to make your payments! Your payment will be posted to your account immediately.

You can also pay by Interac® Debit in person at the Office of the University Registrar at City Centre Campus.

Please confirm with your bank before paying by debit to ensure your daily and transaction limits are sufficient.

MacEwan University accepts Visa and MasterCard credit cards for the payment of tuition and related fees online via myStudentSystem only. A non-refundable convenience fee of 2.5 per cent is charged by the payment processor, Moneris Solutions. This fee is subject to change.

*Refunds can only be issued to the original card that is used to make a payment. If you choose to pay using a prepaid credit card or credit card gift card, make sure you keep it. If you are entitled to a refund, and you no longer have the original card, you will need to contact the credit card company directly to arrange the refund.

MacEwan University uses Flywire for all international payments from accounts outside of Canada.

Flywire is a secure method of payment that allows you to track your payment from start to finish. Through this service you can pay your tuition, fees and deposits from any country and any bank—often in your home country currency, which allows you to save on bank fees. To use this service you will be asked to create an account on the FlyWire website with your basic personal information.

Flywire offers multilingual customer support:

1-800-346-9252
support@flywire.com
flywire.com/help

A letter of sponsorship must be submitted to MacEwan University prior to the payment deadlines. Submit the letter of sponsorship in one of the following ways:

• email to acctrec@macewan.ca OR
• Fax to 780-497-5450 OR
• in person to the Office of the University Registrar

Sponsorship letters must be specific to the term. A new sponsorship letter is needed each year.

If you have questions you may call 780-497-5459.

Payment plans are available ONLY to students who demonstrate financial need (provide proof that all other funding sources have been exhausted; e.g., student loans, bank credit line, etc.).

• All payment plans are to be set up with pre-authorized debit (a void cheque or form provided by student's bank).
• Payment plans are subject to a non-refundable payment plan set-up fee of $50 per term.
• An initial payment is required, with installments to be determined, when the payment plan is set up.
• Installment dates will be the 1st or 15th of the month.
• Payment plans must be paid in full before the end of the term.

For more information, please contact Finance at acctrec@macewan.ca.

Before submitting a new payment, confirm that your card has not been charged. In rare cases, an error can occur and state that your payment has not gone through, but your account may still be charged. If your statement shows the payment as “authorized,” it has not gone through and should disappear from your statement within a few business days.

If you receive an error message when paying but see the payment listed as “posted” on your bank statement, the payment has been charged to your account. If this occurs, please contact Accounts Receivable at Acctrec@macewan.ca with a screenshot of the posted transaction and the balance owed on your myStudentSystem.

Confirm that the card you are using to make your payment matches the payment method you select in Step 1 (i.e., Credit vs Debit). Your payment will be declined if the card types do not match.

Select your card type carefully when making a payment. There are significant differences between INTERAC® Debit, Visa Debit/Debit Mastercard, and credit cards. While they may use the same brand names or look similar, they each serve distinct purposes and have different features. Below are some of the key functions and differences of each.

Credit Cards (Visa and Mastercard)

• A line of credit that makes it possible to make a purchase and pay later.
• Requires application and approval.
• Issued by banks, stores, or companies and has the brand name Visa or Mastercard.
• Interest rates and processing fees apply.
• MacEwan University does not accept American Express (AMEX).

Visa Debit and Debit Mastercard

• Linked directly to a bank account and uses funds in either a chequing or savings account.
• Can be used to make online purchases.
• Has to be activated.

INTERAC® Debit

• Issued by banks when a chequing account is opened.
• Linked directly to a bank account and uses funds in either a chequing or savings account.
• Designed for in-person transactions.
• Can be used to make payments in person at the Office of the University Registrar (Main floor, building 7).

Depending on your limits, you may have to make multiple payments over several days.

Please note: If you use a credit card to make multiple payments, a 2.50% service fee will be added to each transaction. The total cost of the service fee will be the same whether you make one large payment or multiple smaller payments.

You can submit separate transactions with lower amounts to try and prevent your payments from being flagged or to avoid going over your daily transaction limit.

Please note: If you use a credit card to make multiple payments, a 2.50% service fee will be added to each transaction. The total cost of the service fee will be the same whether you make one large payment or multiple smaller payments.

Large sums are sometimes flagged by banks as potential fraud to protect your account*. Your bank will have to authorize this payment before it can be processed. Before making a payment, we recommend informing your bank.

*MacEwan University does not control if or when banks flag transactions. A payment being flagged is not a reflection of the University’s security and safety protocols. This is a protective measure taken by individual banks. Please call your bank if this occurs.