HEALTH, SAFETY & ENVIRONMENT

International SOS

MacEwan University subscribes to the services of International SOS (ISOS) to offer safety and security advice, referrals, emotional support, travel registration tracking and assistance to students, faculty and staff who are travelling on university-related travel or studying or living abroad.

As a traveller, you have free 24/7 access to many great services offered by International SOS, such as medical, travel and personal assistance, as well as the Assistance App. The Assistance App is a powerful tool that provides key medical and travel information, one-click dialling to the nearest Assistance Centre, medical alerts and overall peace of mind, all at no cost to you.

International SOS provides registered travellers with:

  • Pre-trip information
  • Guidance on topics such as safe taxi companies and accommodations in the area
  • Special and regional advisories that might affect travel (e.g., natural disasters, political unrest)
  • Recommendations regarding incidents or reports occurring in the region/country you are visiting

International SOS provides travel administrators and travel authorizers with:

  • Traveller check-in so you know where students, faculty or staff registered with International SOS are in case of emergency
  • Impact reporting, which shows the number of students, faculty or staff registered with International SOS in an area with a special advisory

Access International SOS

MacEwan’s International SOS membership number: 27ACAS781575

MyTrips is an International SOS tool that allows travellers to record their trip details prior to and while travelling. All students, faculty and staff participating in university travel must register their trip using International SOS MyTrips as outlined in the University Travel Policy. Register your trip after your Travel Authorization Form has been approved and before your departure date.

  • All international university travel must be registered and approved by the travel authorizer prior to departure.
  • Students who undertake university travel, as defined within Canada, are required to register their travel.

Registering with MyTrips allows International SOS to provide you with direct information based on where you are going. This includes:

  • Pre-trip advisory: Before you depart, International SOS sends a pre-trip advisory email with information and links relevant to each of your destination countries.
  • Automatic alerts: In the event that there are travel updates, medical alerts and/or special advisories for your destination, you receive real-time alert emails directly from International SOS specific to that location.

Importantly, MyTrips allows the university to keep track of where students and employees are located in the event of an emergency abroad. This allows the university to more effectively provide help during developing situations.

MyTrips User Guide

  • Download the free International SOS Assistance app from your preferred app store.
  • Set up a profile using your university email address and MacEwan’s International SOS membership number (27ACAS781575).
  • Get relevant alerts and details about your location and view medical and security information on the app.
  • Use the “Check In” function on the app to receive security advice specific to your immediate location throughout your travels.
  • Call for assistance any time while travelling by using the app.

Use the International SOS member portal to learn more about the destination and the cultural differences you may encounter.

To create a new account, access information on the account registration process.

Account registration

If you have an existing account:

  • Access the new portal and click “Get Started.”
  • Enter your email and password.
  • If you have a Tracker, ManagerView or an Assistance App profile, use the same password.

If you experience difficulties, reset your password from the login page or contact our technical team via the Client Support platform.

Call the International SOS Help Centre at 1-215-942-8478 (collect calls accepted) for general travel advice or if you have questions about the locations you are travelling to.

Use the International SOS master portal to browse various medical and security online tools and to sign up for alerts.

The digital learning portfolio contains a series of short modules that provide crucial tips and practical advice for safely navigating new destinations. The modules are divided into two categories, safety and health, and include topics such as safe food and water, hotel safety, travel risk awareness, road safety, vaccinations and stress management.

Click “Register” to set up your account and empower yourself with the knowledge to stay safe and healthy while abroad.

Digital Learning Portfolio

International SOS Training Hub Learner Guide

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Frequently asked questions

Log in to MyTrips using your MacEwan email address. The first time you use MyTrips, you'll need to register as a new user and create your profile. See the International SOS page.

Register your trip after your Travel Authorization Form has been approved and before your travel departure date. Remember to keep your itinerary up to date in MyTrips.

Yes. Enter as much information as you have for a given trip, even if you only know your expected travel dates and the city and country of your destination. You can save the trip and return to update it later.

Skip sections for which you don’t have complete information yet. Don’t begin to enter details for a given section until you’re ready to enter all required fields (*) for that section.

Log in to MyTrips using your MacEwan email address. From within your profile, click on the name of the trip that you wish to edit.

Then click on the tab you wish to add to or edit (flight, accommodation, train, ground transportation). Click the SAVE button within each tab you add to or edit.

Lastly, click "Save Trip Information" at the top of the webpage to save all of your new or updated trip information.

Yes. Once the trip details have been processed, travellers will receive an automated email from MyTrips to confirm which trip segments were successfully completed.

If you need to cancel your trip, advise the Travel Authorizer and log into MyTrips to manually delete the trip from MyTrips.

If you can't remember your password, it's best to email onlinehelp@internationalsos.com from your MacEwan email account and ask them to reset your password. If you enter the wrong password too many times, you will be locked out of your account.

Please note that MacEwan University cannot reset your MyTrips password for you.

International SOS is not health insurance - it is a travel assistance service provider.

International SOS is neither a substitute for nor a supplement to personal health insurance. Travellers must maintain their own personal health insurance. Prior to departure, individuals should confirm coverage limitations, if any, with their health plan administrator for travel abroad.

There is no need to activate your International SOS membership. Simply carry the International SOS card at all times while traveling. Whenever you need service, contact one of the emergency phone numbers listed on the back of the card or download the app, which shows the emergency number to call for the country you’re in.

Forms & resources